TERMS & CONDITIONS

Notice of Acceptance

You have accepted the terms and conditions of booking for smartairportparking.com Ltd. by making your reservation. Unless otherwise indicated, the majority of smartairportparking.com's parking services are off-site. This legal document includes the "Terms and Conditions," which are contractual provisions. There is no impact on the customer's Statutory Rights.

Governing Law

The English courts have exclusive authority over these terms and conditions of booking, which are regulated by English law. Any of these conditions, or a portion of them, that are determined to be unlawful, unenforceable, or invalid will be deemed changed to the bare minimum required to render them legitimate, lawful, and enforceable. If such a change is not feasible, the applicable provision or part-provision will be considered removed. Any such change or removal of a term or portion of a term will not impact the remaining terms' enforceability or validity.

1. Definitions

smartairportparking.com Limited, a business registered in England, is referred to as the "company." A "customer" is a person or people who use or plan to use a business's services. An operator of a featured parking lot for which a business serves as a booking agent is referred to as a "service provider." The customer's purchase of a certain service or services is referred to as the "booking." The date of an outbound flight is referred to as the "date of departure."

2. Liability of the Company

Vehicle owners are reminded that their own insurance policies should be used in order to make any claims if such loss or damage occurs while the vehicle is able to be parked with the service provider. smartairportparking.com Limited does not guarantee or indemnify the safety or protection of vehicles left in a car parking facility or any goods left within the vehicles. A client's entire liability for any claims resulting from using this website and the booking process will be limited to the total cost of the booking, including any parking and booking fees paid to smartairportparking.com Limited in accordance with the terms of the contract. Any consequential damage or losses, including but not limited to any loss of profit, additional expenses, enjoyment, income, or earnings, are not covered by smartairportparking.com Limited. In order to protect themselves from such losses, customers should make sure they have sufficient travel insurance. Before a consumer makes a reservation, smartairportparking.com Limited wants to inform them of as many available deals as possible. Service Providers are responsible for providing any product-specific information. Consequently, it is not always possible for smartairportparking.com Limited to monitor modifications to their operations. In the event that smartairportparking.com Limited discovers any information that is not entirely correct, it will promptly correct it. For a featured parking lot, the business just serves as a booking agent for the service provider. It doesn't offer any services by itself. Customers are bound by the terms and conditions of the service provider with whom they are entering into a contract. A service provider can give you all the information you need about these terms and conditions. As the service provider's booking agent, the business is only accountable to the client for damages that result directly from any carelessness on the part of the business when processing a reservation. Customer claims about the provision of parking services must be directed via the service provider and be covered by its terms and conditions.

3. Bookings

Once a booking reference number has been issued, reservations made through a business's website are considered final. Once a booking reference number has been granted, all terms and conditions are considered accepted. Bookings made over the phone are considered final after the company's phone agent confirms them. Once a booking confirmation has been sent, all terms and conditions are considered accepted. Availability affects all services. The business retains the right to reject or cancel a reservation. A reservation is not a promise, and if the service provider informs a business that it may not be able to fulfill a reservation, the business may cancel the reservation.

A refund will be issued in certain situations, but the business disclaims all responsibility for any resulting damages. The client is responsible for making sure that a working phone number and email address are provided when making a reservation. This phone number or email address may be used for the duration of the booking period, which is from the date of the original reservation until the date of the return. A customer can receive updates about their reservation, including any modifications, unanticipated events like cancellations, or more information, by providing their contact data.

Before departing, it is the customer's obligation to make sure they have read the confirmation email. The business may not be held responsible for any expenses or resulting losses if a customer fails to give a working phone number and email address, or if they do not check the email confirmation before departing. It could be wise for every customer to print the email confirmation and bring it with them when they travel to the selected airport.

The company may use the information that the customer provides when making a reservation for the following reasons: (a) to complete a reservation; (b) to process and collect payment; (c) to analyze and profile the customer's parking preferences (e.g., market, customer, and product analysis) to facilitate the review, development, and improvement of the products and services offered; and (d) to allow the company to give pertinent information to a customer and other customers through a marketing program. The business may use any of the following channels to notify customers about its goods and services: SMS, phone, mail, or email.

Please let the business know if a customer would like to opt out of these marketing initiatives. Reservations made less than 48 hours before to departure are not refundable and cannot be changed to a different time. A parking operator's quotes are accurate for the entire time reserved. The operator does, however, reserve the right to charge a £10 late return fee plus any additional days of parking if you are delayed for more than 12 hours or if your delay results in a prolonged stay. The current rate may be applied to any additional stay fees.

Only the operator managing the parking may provide receipts for any additional stay fees paid directly to the operator. If a client disregards the directions in the email, uses foul language, or acts in a threatening, abusive, or harassing manner against their employees, the service provider (the operator) has the authority to refuse service and the parking fees will not be reimbursed. It is possible for a booking fee to be non-refundable.

4. Price Adjustments

Because smartairportparking.com is dedicated to offering the greatest standards at the most competitive pricing, we regularly analyze our offerings and costs throughout the season. Price reductions, and in certain cases, price increases, are likely to occur during seasonal special offers. For the most recent prices, always visit our website. Exclusive deals and promotions Please be aware that reservations made before the booking or offer dates cannot be retroactively affected by any promotions or offers. Offers are only valid with a £30 minimum purchase.

4.1 Coverage for late returns in the event that you are unable to pick up your automobile on time upon your return due to a delayed flight. The late return coverage enables you to As long as you pick up your automobile before midnight, you have up to six hours to do so. After midnight, customers must pay the regular day fee.

5. Cancellations & Refunds

Cancellations, refunds, and amendments from customers Any cancellation, regardless of the cause, will incur an administration fee of at least £40. smartairportparking.com may reimburse the full cost of your reservation less an administrative fee of £40. Any cancellations must be sent by email and received between 9 a.m. and 5 p.m. From Monday through Friday Reservations made and canceled within 48 hours of departure are not eligible for a refund. You can call us at 0207-1297-309 or send an email to bookings@smartairportparking.com with any changes. The following terms apply to cancellations of flexible products: Super Saver offers, frozen purchases, and any non-flexible products are non-refundable unless they are covered by a cancellation policy. Only a 70% refund may be available for any non-refundable or non-flexible products that are covered by cancellation coverage. If a booking date is changed, there will be no refund. All reservations made through websites run by third parties are non-refundable. Once a service has started, customers who want to minimize their stay may still be responsible for paying the whole cost of the service. There can be no reimbursement. Coverage for cancellations 5.1 In order for a customer to be eligible for a refund, they must cancel at least 48 hours before their departure date. 5.2 If a cancellation notice is received less than 48 hours prior to the departure date, there will be no reimbursement. 5.3 Your cancellation request should only be sent during business hours, which are Monday through Friday from 9:00 to 17:00 (excluding bank holidays). 5.4 Bookings made on the same day, for the next day, or for specific products as specified are not covered by cancellation coverage. 5.5 There are no refunds for booking fees, cancellation insurance, or SMS charges. If your flight is delayed on the same day, you are covered by 5.6 Late Return. There will be additional fees for each extra day. 5.7 All cancellations must be sent by email and received between Monday through Friday from 9 a.m. to 5 p.m. Reservations made and canceled within 48 hours of departure are not eligible for a refund. Refunds may not be issued for reservations canceled less than 24 hours prior to departure. 5.8 Extended or modified reservations will be billed at the standard online trending rate if 48 hours' notice is given. 5.9 Reservations with a value of more than £40 that are canceled 48 hours prior to departure may be eligible for a 50% refund and are exempt from an administration fee. Reservations that are canceled or unused cannot be transferred. There are no refunds for early returns or unused days. A credit or debit card that was used at the time of booking may be eligible for a refund. The aforementioned information also applies if a reservation is made for the wrong airport or may be canceled or unused as a result of a third party action. Refunds for PayPal bookings will be issued to the Paypal account used at the time of booking. 5.8 Please be aware that cancellations must be sent by email and picked up at our office between 9 a.m. and 5 p.m. Telephone cancellations are not accepted Monday through Friday. 5.10 PLEASE NOTE: Any email request for a change to a reservation that incurs an additional fee will be automatically deducted from a payment method at the time of booking without prior authorization because the request will be interpreted as permission to charge the additional amount owed. If a Paypal payment is required, the whole price must be paid using a credit or debit card before departure; otherwise, your reservation will be canceled and there will be no reimbursement.

6. Holding a Reservation

Cancelled or postponed reservations may be utilized again within a year, provided that the consumer pays a trending price difference and an administrative fee of £20.

7. Customer Responsibilities

The customer is in charge of making sure they get the full arrival instructions for the meet and greet or the directions to their parking lot. The operator retains the right to assign a different time slot and may impose additional fees, or they may stick to the original meeting time, if you arrive early and don't notify them of it. Minimum duration of stay: Some parking lots have a minimum stay requirement. If you would want to stay for fewer days, you can, but unless you can make an advance arrangement with your provider, a minimum duration fee will be charged. Automobile Keys: To ensure smooth operations, you should be ready to hand over your car keys to parking lot employees upon request. The parking lot will charge for vans and oversized vehicles. Customers are responsible for making sure a vehicle is long-wheel based and no higher than two meters.

8. Insurance & Liability

Drivers who transport a car to and from an airport or other storage facilities as needed by the operator are covered by all operator's insurance, which is only for road hazards. Any claim for damage sustained while storage, regardless of how it occurred, must be made through the individual owner's insurance, unless the damage occurred during vehicle transportation.

9. Complaints Procedure

As a booking agency, smartairportparking.com does not accept cars from any airport. The car is taken by a service provider and parked in their own lot. On the day of your departure and return, you must contact a service provider. You should speak with the service provider about any parking service-related concerns (delay, damage, etc.). Within 24 hours of returning to the UK, all complaints about the service (not damage) should be sent via email. After this point, complaints might not be taken into consideration. Only when a damage complaint is made at the time the car is returned will it be taken into consideration. All parking is subject to smartairportparking.com Ltd's terms and conditions. The customer acknowledges that smartairportparking.com Ltd may act as a booking handling agent and that any claims pertaining to loss or damage brought on by the operator of their choice during vehicle transportation must be made through the operator's insurance and reported to an operator at the time of collection. Your car needs to be roadworthy and have a valid road fund license. If it doesn't, or if you can't provide documentation of a new application when you pick it up, you risk having the service denied and won't be eligible for a refund. We disclaim any responsibility for any technical, structural, or electrical malfunctions of your car's windscreens, alarms, immobilisers, glass, flat batteries, tires, or wheels, regardless of the reason. Any defective house keys, auto keys, alarm fobs, or other keys left on the key ring are not our responsibility. Make sure the drivers have the correct keys, alarm fobs, and instructions on how to start your car. Damage to glass, tires, wheels, headlight clusters, and other components brought on by unfavorable road conditions—such as flying debris or potholes—is not covered, and no reimbursement will be given in the event that any of the aforementioned are accidentally damaged.

10. Distance Selling Regulations

Distance Selling According to Regulation 6(b) of the Distance Selling Regulations 2000, contracts for the provision of leisure and transportation services while a supplier serves on a certain date or within a specified period are exempt from the customary "cooling-off period placed on select online goods and services." Contractual terms specified in these Terms & Conditions apply to cancellations.

11. Modifications

Your continuing use of this website, including making reservations over the phone, may be subject to the terms and conditions in effect at the time of your use, which are subject to change at any moment without prior notice.

12. Parking Contract Conditions

As an agent for nearby airport parking providers, smartairportparking.com Limited, doing business as smartairportparking.com, provides parking according to the conditions outlined below. The car-parking contract is formed with the relevant car-parking supplier based on their terms and conditions, and smartairportparking.com serves as an agent for the car-parking supplier. A parking lot provider is liable for its own carelessness and keeps an insurance policy in line with that. For any item covered by another insurance policy or for the actions of any third party, the supplier will not be held responsible. The terms and conditions of each parking provider are displayed at each parking lot or are available upon request. If you leave a parking lot or airport without informing the car park provider of any loss or damage to your vehicle, they will not be held responsible. The following are not covered by local parking providers: loose objects or things that aren't often fixed to a car. damage to the tires, glass, or windscreen. A car may have electrical or mechanical flaws, which can occur at any time. Hotel or rental fees were incurred. valuables or personal belongings left in a car. During busy times, automobile parking providers could ask you to use other parking lots. During your vacation, it's critical to protect your vehicle parking voucher. Local parking providers hold a lien on all unpaid fees and won't release your vehicle unless you present this receipt or pay the required amount. Do not hesitate to get in touch with us if you have any queries or worries about our airport parking comparison services. Our customer support staff could be available to offer support and guidance.

13. HMRC VAT Compliance

VAT Receipt Guidelines from HMRC According to HMRC regulations, you can only get a complete VAT invoice or receipt from the major operator managing your parking. Since UKPF only acts as an agent, they are unable to provide a VAT invoice and can only display the gross payment for your parking; for more information, read sections 22.5 and 23.1 of the HMRC Guide to Agents.